Test Requests and Cancellation Policy

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Test Request and Cancellation Policies

Test Request Policies

All test requests will be reviewed by an independent physician who will act as the ordering physician. This does not imply a typical physician/patient relationship. You may see the name of that independent physician on the test requisition as a result, even if the test was initiated by your own doctor. You may receive a call from this physician or representative genetic counselor to discuss test results as appropriate.  For questions, email info@kineticdx.com.

Minors cannot initiate a request for testing. Anyone under age 18 must have a sports medicine professional request the test on their behalf first, and then the test request process can be completed. Parental consent is also required.

Tests for the residents of Maryland are offered through Metro Orthopedics and Sports Therapy   (http://mostsportsmedicine.net/). Only a physician practice can advertise testing services to residents of that State. This may result in additional charges for video physician consultation in some cases, such as for atypical test results.

Genetic testing is not available to New York residents at this time.  Routine blood and biomarker testing is available.

Biomarker and Routine Blood Tests

You will be sent a secure email with a test requisition that you can take to any Labcorp Patient Service center. Your credit card will be charged by Kinetic Diagnostics once the requisition is generated. You may be charged an additional blood-drawing fee by Labcorp beyond the fees you have already paid to Kinetic Diagnostics. You can cancel the test(s) for a full refund any time before the blood is drawn up to 12 months from the date of the test request. After that time the fees paid are non-refundable and non-creditable. Once you have your blood drawn, you cannot cancel the test and your payment will be non-refundable and non-creditable. You can choose not to receive the results, but the lab will have started processing the tests immediately so the charges will still be incurred.  Result times vary by test and can range from 1-15 business days. We will wait until the last result is completed before sending all the results to you.

KDx Basic Genetic Profile

You will be sent a cheek swab collection kit in the mail. Your credit will not be charged until the kit is shipped to you by or for Kinetic Diagnostics. Collect the sample using the cheek swab according to the instructions and mail back to the lab as directed. You can cancel for a full refund up until the lab receives the sample, or up to 12 months from the date of the kit being shipped. Once the lab has received the sample, or 12 months have passed, you cannot cancel and your payment will be non-refundable and non-creditable. You can choose not to receive the results, but the charges will still be incurred. The results take about 6 to 8 weeks to complete.

KDXome

Genetic counseling is required before this test and is included in the price. Kinetic Diagnostics will contact you to schedule a session with a genetic counselor.  You can cancel the test for a full refund any time before the genetic counseling session occurs.  If you change your mind and cancel after the counseling session (but before the lab has received your sample), you will receive a partial refund for the test and test report services. You will still be charged for the genetic counseling.

You will be sent a cheek swab collection kit in the mail. Collect the sample according to the instructions and mail back to the lab as directed.  Once the lab has received the sample, you cannot cancel and your payment will be fully non-refundable and non-creditable. If you do not return the kit to the lab, after 12 months you cannot receive a refund and your payment will be fully non-refundable and non-creditable. You can choose not to receive the results, but the charges will still be incurred. The results take up to 14 weeks to complete.

Version February 10, 2016